一、应用与开发者
应用名称：万象有灵（Wanxiang Youling）。
Android 包名：com.noonwake.allspirit。
中国大陆运营主体：深圳市晌午不眠科技有限公司；海外发行主体：Noonwake Technology Limited。
本页说明如何删除万象有灵账号及其关联数据，也说明如何在不注销账号的前提下删除部分数据。
二、在 App 内删除账号
路径：我的 → 账号 → 删除账号。
进入删除页面后，按提示选择注销原因，并在输入框中输入“删除账号”完成确认。确认后账号与关联数据将被删除，且不可恢复。
注销会同时结束会员权益与账号内的未消耗资产权益，且无法找回。建议你在确认前先使用完毕仍需要的会员权益或已购内容。
三、无法登录 App 时申请删除
如你已无法登录 App，可通过邮箱 support@noonwake.com 提交注销申请。
邮件主题请使用：万象有灵账号删除申请。
请在邮件中提供注册时使用的手机号或邮箱，以及便于核验账号归属的其他信息。我们在核验通过后为你处理。
四、我们会删除哪些数据
账号删除后，我们会删除或匿名化与该账号相关的个人信息，包括：
- 账号资料：昵称、头像、性别、地区、语言设置等；
- 使用记录：对话记录、解读与报告内容、周记、收藏、评论等；
- 会员状态与账号内资产权益；
- 登录方式绑定信息与设备推送标识；
- 与账号关联的行为数据与运行日志。
为履行法律法规要求或保障交易与账号安全，我们可能保留必要范围内的支付与交易记录、发票信息、安全与反作弊记录；此类信息仅用于上述目的，并在法定期限届满后删除或匿名化，不会用于其他用途。
五、仅删除部分数据
如你希望保留账号、仅删除部分数据，请发送邮件至 support@noonwake.com，主题使用：万象有灵数据删除申请。
请在邮件中说明希望删除的具体数据，例如某段对话记录、某篇报告或评论内容。与账号强绑定的基础资料在保留账号的情况下可能无法单独删除，遇到这种情况我们会向你说明原因。
六、订阅与自动续费
通过 Google Play、Apple App Store 或其他应用商店开通的订阅，需要在对应商店中自行取消。删除账号不会自动取消由第三方商店管理的订阅。
使用微信支付等渠道开通的自动续费，同样需要先在对应渠道关闭。
七、注销后的重新注册限制
账号注销后，如果使用同一手机号、邮箱或设备标识重新注册，将无法再次领取首次注册相关的福利赠送、邀请奖励等新用户权益。
八、处理时限与联系方式
我们会尽快处理，通常在核验账号归属后就完成注销或数据删除申请；如需进一步人工核查，我们会通过你提交的联系方式说明进展。
账号删除、数据删除、隐私相关咨询，或需要协助确认账号归属，请联系 support@noonwake.com。
Account and Data Deletion (English)
Use this page to delete your Wanxiang Youling (万象有灵) account and associated data, or to request deletion of specific data without deleting your account.
1. App and Developer
App name: Wanxiang Youling (万象有灵).
Android package name: com.noonwake.allspirit.
Operator in mainland China: 深圳市晌午不眠科技有限公司. Overseas publisher: Noonwake Technology Limited.
2. Delete Your Account in the App
Path: Me → Account → Delete Account.
Select a reason for leaving, then type “删除账号” in the confirmation field to complete the request. Once confirmed, the account and associated data are deleted and cannot be restored.
Deleting the account also ends membership benefits and unused in-account credits, and this cannot be reversed. Please use any benefits or purchased content you still need before confirming.
3. Request Account Deletion Without the App
If you can no longer sign in to the app, email support@noonwake.com.
Please use the subject: Wanxiang Youling Account Deletion Request.
Please include the phone number or email address registered with the account, plus any information that helps us verify ownership. We process the request after verification.
4. What We Delete
When your account is deleted, we delete or anonymize personal data associated with it, including:
- Profile data such as nickname, avatar, gender, region and language settings;
- Usage records such as conversations, readings and reports, weekly journals, favourites and comments;
- Membership status and in-account credits or entitlements;
- Linked sign-in identifiers and device push tokens;
- Behavioural data and operational logs associated with the account.
We may retain limited payment and transaction records, invoice information, and security or anti-fraud records where required by law or necessary for transaction and account security. Such records are used only for those purposes, retained for the applicable statutory period, and then deleted or anonymized.
5. Request Deletion of Specific Data
To delete specific data while keeping your account, email support@noonwake.com with the subject: Wanxiang Youling Data Deletion Request.
Please describe the data you want deleted, such as a specific conversation, report or comment. Basic profile data that is essential to the account may not be separable while the account remains active; if that applies, we will explain why.
6. Subscriptions
Subscriptions purchased through Google Play, the Apple App Store or another marketplace must be cancelled in that marketplace. Deleting your account does not cancel subscriptions managed by third-party stores.
Recurring payments set up through channels such as WeChat Pay must likewise be cancelled in the relevant channel.
7. Re-registration After Deletion
After deletion, registering again with the same phone number, email address or device identifier does not restore new-user benefits such as first-registration gifts or referral rewards.
8. Timing and Contact
We process deletion requests promptly, normally once account ownership has been verified. If further manual verification is required, we will explain the status through the contact details you provided.
For account deletion, data deletion, privacy questions, or help identifying your account, contact support@noonwake.com.